阜新：相约星期一 有事找书记

So sad it’s come to this !!! For the most part I’ve held my tongue when it comes to naming and shaming businesses that have failed to navigate the last 3 years of COVID disruption, and to be honest those that know me I've up until now been a staunch supporter of #qantas. Alan Joyce I know you have important stuff to do but so do I and your atrocious service and customer support has resulted in me wasting countless hours of my time following up and fixing your companies stuff ups and significant dollars in additional hotel and other associated charges. In the last 3 months 1)?????Multiple cancelled and late flights 2)?????2 separate instances of lost luggage 3)?????Cancellation of direct flight and replaced with multi stop flight adding 8 hours to my 3 hour trip 4)?????You still owe me $900 from 3 months ago (to date no refund no credit , no Qantas pass) 5)?????You have double charged my CC on bookings not once but twice over the last 3 months. 6)?????Waited on phone for 40 Min to be connected straight to customer survey 7)?????I estimate 20 hours on hold chasing help in fixing the listed issues. 8)?????Shafted me with complex and unethical flight cancellation and credit use rules (ie cancel a $400 flight issue a credit for $400 and then make all alternative flights $800 plus) 9)?????Surveyed me and when I pressed 1 (not likely to recommend) responded with “Thanks for scoring us 5” Its time you got back to focusing on your core business, until you get the stuff above sorted please refrain from the following 1)?????Spamming my inbox with offers for Health Insurance, Car Insurance, Home Insurance, Qantas Credit Cards, Qantas wine etc.?If you have capacity to handle these enquiries then put them to good use fixing the above. (simple workforce planning) 2)?????Stop surveying me if you don’t plan to do anything about it or provide me some feedback again use those resources to fix the problems. 3)?????If you want to be a politician be a politician otherwise stop spinning bullshit to the public and the media about how your performance is better than pre pandemic … stand up own the problem and fix it, don’t continue to blame the customers 4)?????Stop price gouging to try and make up for lost revenue over the last couple of years. This makes me so sad to write that my beloved national airline is so adrift at sea.?Remembering early in the pandemic “when we were all in this together” I left several thousand dollars in credits rather than request a refund, it seems that “we are no longer in this together” it certainly doesn’t feel like my loyalty has been reciprocated. #Qantas I’m not sure if you got the memo but “the new normal is abnormal“ Its time you built agility into your BAU operations stop looking for things to blame and look at how to fix the crappy show you are running Rant Over!! AGHHH!!!! LAST STRAW JUST ENJOYED THE 8 HOUR REPLACEMENT FLIGHT…. STAFF AWESOME ??……. LUGGAGE DIDN’T ARRIVE!!! #liftyourgameqantas